PCSOFT Blog

PCSOFT has been serving the Smeaton Grange area since 2005, providing IT Support such as technical helpdesk support, computer support, and consulting to small and medium-sized businesses.

A Look at Facebook’s Ongoing Data Troubles

A Look at Facebook’s Ongoing Data Troubles

Facebook has had a lot of pressure on it over the past few years. After taking the company public in 2012, the world’s most popular social network went on to make several high-profile acquisitions (Oculus, Instagram, etc.) to solidify their position in the market. As a result the company has a lot of responsibility to protect the immense amount of data that it takes in. This has opened up the tech giant to be heavily maligned in the media over the past year.

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Technology Basics: Social Media

Technology Basics: Social Media

Social media is a big part of just about anyone’s online presence nowadays, whether it’s a personal profile or a business page filled with contact information. While the various uses for social media will differ depending on who’s actually using it, it’s not stretching the imagination to think of social media as an extension of either oneself or one’s business. With this, however, comes a need to understand the security ramifications of its reckless use, as well as how it can influence your organization’s reputation.

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The CLOUD Act Explained

The CLOUD Act Explained

Another eleventh-hour spending bill passed through the U.S. Congress and was signed into law on March 23, 2018. This time, however, there was a certain earmark that may work to erode individual privacy protection around the globe. The new law, called the Clarifying Lawful Overseas Use of Data (or CLOUD) Act, amends the Stored Communications Act of 1986 and gives unelected American officials extensive powers over global digital privacy rights.

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Social Media is Spurring Business Growth

Social Media is Spurring Business Growth

Social media has an interesting place in the business world, sitting somewhere between incredibly helpful and downright dangerous for your organization. It’s important that you consider how your business is affected by social media so that you can both leverage it to your advantage and minimize the risks associated with it.


Many of the popular social media platforms are being used in the world of business, including Facebook, Twitter, LinkedIn, YouTube, and even other apps like Snapchat and Instagram--all of which have their own distinct uses. However, they all have considerable benefits and risks that extend beyond the individual platforms. Here are some of the benefits that social media can pose for your organization.

The Benefits
The primary benefit associated with social media is right in the name--it’s social. You provide your business with exposure across the Internet, meaning that your organization is being seen by prospective clients. On the other hand, you’re also being seen by competitors, who might choose to use the information that they see as a blueprint toward one-upping your organization’s outreach efforts. Either way, the point stands that you’re connecting with potential buyers or customers, which is a valuable way to make your organization known.

The Risks
Despite the benefits, there are many risks associated with social media networks. Among the most important are security and productivity, both of which could derail operations as you know them.

  • Security: When you sign your organization up for a social media network, you’re providing another outlet for a hacking attack. If your business has a website, you’re aware of the online threats that could pose a threat for your business. Many of the same threats, including password and username theft, can become a problem for organizations that aren’t careful. Even spam can be an issue, as you might be dealing with suspicious messages from “interested buyers.” The best way to stay safe while using social media for business purposes is to understand best practices. Don’t accept connections to suspicious individuals or organizations, and ensure that any passwords or usernames are as complex as can be.
  • Productivity: In regards to employee productivity, your organization could face down a considerable loss of work quality or quantity as a result of personal social media use during work hours. What this means is that your employees might be too busy browsing cat videos or sharing memes with each other to focus on their work. Of course, this doesn’t necessarily apply to all of your hard-working employees, but all it takes is a few to ruin a good thing for everyone. Therefore, you need to take measures to keep employees from wasting time on social media when they are supposed to be working.

A content filtering solution as part of a Unified Threat Management (UTM) solution can keep employees from wasting time on social media or potentially dangerous websites on a per-user basis. This can keep problem employees from visiting these sites while also maintaining access for your marketing team and employees who can manage the access properly. To learn more, reach out to PCSOFT at 02 98730080.

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It’s 2017 and Automation is the Name of the Game

It’s 2017 and Automation is the Name of the Game

How can you use automation technology to leverage profitability and efficiency for your business? Whereas in the past, automating your company’s day-to-day processes seemed out of reach for SMBs, today’s automation technologies are easily accessible. To help you get started with automating crucial aspects of your business, we recommend looking into these three technologies.

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Is Social Media a Problem in Your Office?

Is Social Media a Problem in Your Office?

Social media is so popular that it feels like almost everybody uses it. If you’ve ever thought this, then a new study by communications agency We Are Flint confirms this suspicion. While there are several benefits to having more people connected via social media, the popularity of the technology can make it challenging to keep your employees on task.


In the study, it was found that a whopping 84 percent of adults use social media, and two-thirds of these users take advantage of social media on a daily basis. Other statistics from the study are equally eye-opening:

  • YouTube is the most commonly used social media site at 85 percent, while Facebook trails it at 78 percent.
  • As for daily uses, people use Facebook (59 percent), WhatsApp (28 percent), and YouTube (27 percent) most commonly.
  • Young people (18-29 years old) still use mostly Facebook and YouTube at 92 percent and 96 percent accordingly.

Anybody familiar with the social media phenomenon shouldn’t be surprised by these figures. Although, what’s alarming are the results of a survey by People Per Hour where it was found just how much time people spend using social media--while at work!

  • Five percent of men and 11 percent of women spend over 45 minutes of every hour using social media sites while in the workplace.
  • 54 percent of workers post Facebook updates from the office.
  • Meanwhile, only five percent of workers have ever received warnings regarding their use of social media at work.

Is this employee abuse of social media a problem in your office? You may not think it is, but these statistics say otherwise. At the very least, this should be an issue that you’re aware of. Also, if you have good reason to suspect that it’s a problem, then you should address it with your staff so they know your feelings about social media.

As far as how much time is too much time for an employee to spend on social media while at work, that is a figure for you to set as the business owner. It’s important to keep in mind that some positions may require the use of social media, like when it comes to marketing. Also, some workers may be skilled at managing their social media use in such a way that it doesn’t interfere with their work (and it may even enhance their productivity), while social media may be problematic in the hands of other employees that lack self-control.

To get a handle on social media use in your office, we recommend a content filtering solution that allows you to block problematic social media websites, like Facebook, Twitter, YouTube, etc. Plus, the advantage of an enterprise-level content filtering solution is that you can set it to block specific users from accessing specific websites. This way, you can block social media access from the employees who are abusing the privilege, while allowing other workers to access it that need it for their job, or have proven to be responsible in how they use social media while at work.

Looking beyond the social media problem, a content filtering solution blocks problematic websites that are known security threats. Essentially, every workplace where employees access the Internet needs a content filtering solution in order to keep the company both safe and productive. To learn more about what content filtering can do for your business, call PCSOFT today at 02 98730080.

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Why You Need to Be Cautious About How Your Company Approaches Social Media

Why You Need to Be Cautious About How Your Company Approaches Social Media

Social Media allows businesses to share their brand with the outside world in entirely new ways. While the benefit of social media is that everyone and their mother is on it, the problem with social media is that everyone and their mother is on it. People put all sorts of information on their accounts, which translates into a major security risk in the form of targeted phishing attacks.

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The Internet Has a Field Day When AOL’s CEO Gets Hacked

The Internet Has a Field Day When AOL’s CEO Gets Hacked

If you’re the CEO of a mass media organization, you should know intimately well how brutal a hacking attack could be for your reputation. This happened to Tim Armstrong, the CEO of AOL. His Twitter account was posting 20 spam-filled tweets every second. As you can imagine, this is a problem for any business that wants to take itself seriously.

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Tip of the Week: Prevent These 5 Popular Mobile Apps From Draining Your Data Plan

Tip of the Week: Prevent These 5 Popular Mobile Apps From Draining Your Data Plan

More often than not, when you’re using your smartphone for streaming media, you want to use your Wi-Fi rather than your mobile data connection. This helps to keep what are known as data hogs (applications that use a significant portion of your monthly allotted data) from breaking your budget and causing overage charges. Here’s how you can limit the damage done to your data consumption by your favorite smartphone apps.

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Could You Go 99 Days Without Social Media?

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Employees who are addicted to social media is a problem for modern businesses. Despite the professional networking benefits of social media, it can be a major distraction and time-waster. Before you lock down all social media websites on your network, you should first try to understand why humans have such a hard time leaving social media alone.

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3 Favorite Technologies Politicians Use to Connect With Voters

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Technology is everywhere. Coincidentally, that is exactly where every political candidate wants to be. With the 24/7 news cycle and social media leading the charge, technology has become one of the most important aspects of election season. The lead-up to any election is a tense time for the candidates, and for their supporters. With public arguments being had about different philosophies, ideologies, and platforms, it’s important to understand how today’s candidates handle technology while on the campaign trail.

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Tip of the Week: Find Success By Building a Professional Network On Facebook

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It’s a known fact that social media is a great asset for the modern business owner to leverage, but you wouldn’t believe how often it’s misconstrued as a waste of time. In fact, social media outlets like Facebook, Twitter, LinkedIn, and even YouTube, are so commonplace nowadays in the business world that your organization could fall behind others that properly utilize them. Facebook, in particular, is a powerful tool that can be used for online networking purposes.

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